Shepherds Arms Hotel - Wellington

Window latches were broken, leading to an open window on a windy night. Not to mention, the bathroom was shared and only had one shower, leading to potential queues. The room decor looked jaded, with water damage on the ceiling, and blue laundry bags left outside the room for days.

The suite was en suite and tidy on our blanket.

Make sure you stay in the suite with a comfortable bed. There is a lot of supplies like : a refrigerator, an electric kettle and central heating.

Communication with management was straightforward and effective.

Clean tidy, staff were excellent both in reception and at the bar

Bedroom windows could do with double glazing but it was a minor irritant

The staff were just fabulous. There is a relaxing but luxurious quaintness to the place and rooms. The bath in room 2 is just to die for

I was slightly disappointed as the photo of the place showed a four poster bed which there wasnt in my room . But the bed was so comfy

1) Comfortable bed, spacious room, excellent dining experience, friendly staff

1) Poor bathroom cleanliness, noisy main road, limited heating amenities

Ambiance and warmness of older hotel and attached pub.

Lively bar and restaurant

There is only free parking when there are no drinkers filling the small attached car park. No dedicated parking for hotel guests. Arrive before 5pm or after midnight.

The staff were very cute, and I thoroughly enjoyed the delicious food available at the bar. The location is excellent, awesome for easy access to the city, and my suite was spacious and clean, providing much comfort .

Wi-Fi access could be better.

Gorgeous room and very comfortable. Plenty of room. Spa bath and really good shower. Really friendly and helpful staff.

The stairs would not be good for any one with a physical disability ( which ruled out a friend of mine coming to see the room).....and it was a little noisy ( road traffic) at times but not unbearable......having said that, it was silent during most of the night, it was more daytime traffic....if they had double glazed windows it would be perfect!

Although the hotel rooms are over a pub, the room was not noisy. Thehotel is very handy to the Interislander ferry terminal for our early morning sailing.

The meals at the pub were a highlight, especially the natural cut fries and the hearty hospitality. The room was clean, spacious, and the blackout curtains really helped us catch some z's. The Wi-Fi was decent for most of our stay.

Thankfully, a staff member saved us from lugging our bags around while we waited for everything to sort out on opening day.

Great staff. Great food. Very comfortable. Quiet and an enjoyable walk to everywhere we wanted to go.

Convenient to Interislander Ferry and very good value for money.